Tracey Sova

Hi, my name is Caroline Crawford, and I have been with Tracey Sova State Farm Insurance Agency in Tuscaloosa, AL for over 3 years. I am originally from right up the road in Northport, Alabama. I did live in Colorado for some time and absolutely enjoyed my time there. I truly enjoy hanging out with my family, we have two boys and a baby girl! I’m a huge fan of coffee, and in my free time I would say I love “nerd things” such as reading and playing video games. My favorite food is Mexican food, I could practically eat it for any meal! I spend most of my days at the office meeting with customers to discuss their life insurance needs. I really enjoy these conversations because I am getting to know our customers in-depth & building long-term relationships. Life insurance is one of my favorite products because it is helping protect families from losing income after the death of a loved one. Life insurance is one of the most practical products we offer. Everyone is going to die, we just do not know when. So having life insurance in place, even if just a small amount, can make sure your family does not have to come out of pocket for funeral expenses, can stay in your home, send children to college & so much more.

Hi, my name is Heather Muncy and I have been with Tracey Sova State Farm Insurance for 2 years. I’ve lived in the Tuscaloosa area since I was 8 years old, and went to school in Brookwood. I’ve been with my husband Lance for a total of 13 years, and together we have an 18 month old named Ayden. Some quick things about me are that I love coffee, baking, traveling, and spending time with my son. My favorite experience while traveling was taking a tour of Europe! My primary focus at the office is helping our customers with their daily Property & Casualty Insurance questions, but I help in many different areas. Some of the most popular questions I get are "what is a deductible" or "what does liability insurance mean?" I love helping our customers learn about their policies & help them make sure they are better protected against the unknowns. I look forward to continue building relationships with each customer that I have the opportunity to meet!

Hi, my name is Ashley Brydon and I have over 5 years of State Farm Insurance experience. I live in my hometown of Woodland, Maine. I enjoy anything that has to do with my family. Our favorite things to do together are going bowling every Sunday and enjoying bonfires in the summer! My favorite aspects of working at Tracey Sova State Farm Agency are having the opportunity to interact and speak with our customers daily, and having the fortune to work with our team every day! I am the office guru on State Farm Auto Insurance & Home Insurance. I probably answer 100+ calls a week helping our customers replace or add new cars onto their auto insurance policy. I have also started to learn a lot more about life insurance & have been enjoying discussing that need with our customers. It is a busy job, but I love it!

Hi, my name is Holly Rausch and I am from Nashville, Tennessee. I graduated from the University of Alabama in 2019 with a degree in Business and Commerce. I’ve always enjoyed going to concerts and traveling. My favorite concert I’ve ever been to was Bon Jovi, and my favorite vacation destination is Mexico. In my 10 years of customer service, I’ve always enjoyed meeting people and connecting with each of our customers every day. I spend most of my days at the office helping market all of insurance products. Most of my time is spent quoting new customers on auto insurance, so if you call the office for a quote, chances are you will speak to me! Quoting Homeowners Insurance for new homeowners is one of my favorite things to do though. Homeowners insurance can be very confusing, so making sure the biggest asset you ever own is properly covered is so important! I’m excited to continue to help each of our customers, have fun creating different marketing strategies for our team, and provide an excellent service to our customers daily.

I am originally from a small town in southern Illinois and I am living in Tuscaloosa while obtaining a Bachelor’s Degree in Finance and Risk Management. I joined the Tracey Sova State Farm Team in August of 2022 to gain career experience for after graduation. I have come to thoroughly enjoy the insurance industry and our wonderful customers. Creating a good experience for a customer is my ultimate goal and I look forward to building relationships during my time here. I love my job and my co-workers are devoted and supportive of everything we do here.